Sr. Manager, Content Business Operations

Knowledge

• Bachelor's degree required, ideally in education, business, nonprofit management, or a related field.
• Familiarity with grant processes and philanthropic funding cycles.
• Business development knowledge, especially in mission-driven or nonprofit contexts.
• Familiarity with HubSpot, Salesforce, Asana, and Google Analytics.

Skills and Abilities

• Excellent data and financial analysis and reporting skills.
• Strong organizational skills: managing and tracking multiple overlapping projects and relationships with varied deliverables.
• Ability to navigate potentially competing interests and find areas of alignment across teams with different functions and priorities.
• Exceptional written and verbal communication skills, with the ability to translate complex content strategy and impact data into clear, persuasive narratives for philanthropic partners and internal stakeholders.
• Strong systems orientation with a track record of implementing and enhancing tools and processes, developing new solutions, and staying well-informed of new and emerging options.
• Capability to operate within lean environments with limited resources and the need to create new processes.
• Proficient with Google Suite, budgeting software, project management tools, and remote-work team software.

Critical Success Factors / Leadership Attributes

• Must be able to create value for the organization.
• Possesses the ability to make meaning by keeping others well-informed on key issues.
• Applies learning by seeking new knowledge from a variety of disciplines and addressing obstacles immediately and directly.
• Recognizes the importance of acting together by encouraging imagination and creating opportunities for others to step up and contribute.
• Executes accountably by creating clear plans to achieve goals and monitoring costs, progress, and results.
• Continuously reinvents by demonstrating the ability to adapt and change.
• Leads self by setting a personal example of authenticity and inspiring others.

Experience

• 5–10 years of work experience across education, business operations, partnerships, and project management.
• Experience coordinating or project managing grant-funded initiatives; familiarity with philanthropic funding in education, journalism, or research is a plus.
• Experience working in or alongside digital media, journalism, or content organizations preferred.
• Experience managing department or divisional budgets.
• Experience with analytics platforms (e.g., Google Analytics) and a track record of using audience data to inform strategy and reporting.