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Student Accounts Representative I
Alabama State University
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Student Accounts Representative I

Alabama State University

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Details
Posted:
April 28, 2026
Location:
Montgomery
Alabama State University, Business and Finance/Student Accounts, invites applications to fill the position of Student Accounts Representative I. This position is responsible for maintaining student's financial  records.

Duties and Responsibilities:
  • Accepts calls on current, past due, and delinquent student accounts
  • Completes appropriate forms/reports, and corresponds with student as needed
  • Works with college-wide student services staff and program coordinators to research and resolve or redirect student disputes and appeals.
  • Handles a variety of customer situations and disputes using tact, diplomacy, and patience to defuse irate/angry customers
  • Assists college-wide staff and students with interpretation of information on student accounts and related college policies and procedures
  • Assists customers with inquiries on deferred payment arrangements
  • Invoices third party companies for student, and also University Tuition Assistance  Liaison
  • Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records
  • Performs other duties as assigned 


Bachelor's degree in Accounting, Finance, or related field, excellent customer service, orientation, and negotiation skills required.

Internal Number: 5240674
About Alabama State University
Alabama State University is located in historic Montgomery, Alabama on a beautiful 172-acre campus featuring lush landscaping, historic landmarks, and both modern and traditional facilities that pay homage to the University's proud past and bright future. The campus is located a short walk from the state capital, the state government complex, and downtown Montgomery, making the downtown business and entertainment district, art galleries, state archives, museums, and historical sites readily accessible.
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