Technology Support Specialist

Curtis is seeking a Technology Support Specialist (Student, Faculty & Classroom Services)  to join a team-oriented, inclusive, and professional learning community. Curtis School is a DK-6 co-ed elementary school whose mission is to “develop, in every child, a sound mind in a sound body, governed by a compassionate heart.” We place an equal emphasis on academic, physical, social-emotional, and character education and instill a growth mindset modeled by faculty and staff who are the best in their craft.

The Technology Support Specialist serves as the primary, on-site resource for students and staff in their daily use of devices, applications, classroom technology, and online services. This role blends hands-on technical support with a strong orientation toward teaching and learning—helping users not only resolve issues, but use technology effectively in support of their work.

This position operates with a high degree of independence and accountability. While supported by an external managed service provider (MSP) for escalation, systems engineering, and guidance, the Technology Support Specialist is fully responsible for day-to-day support, prioritization of tasks and requests, and the overall user experience on campus.

Reporting to and working in close partnership with the Director of Educational Technology & Innovation, the Technology Support Specialist ensures alignment between classroom needs, instructional priorities, and technology support.

The Technology Support Specialist is a visible and trusted presence in the school community, who contributes to a professional, collaborative environment in which responsiveness,reliability, willingness, and collegiality matter.

Curtis School is fully committed to a diverse faculty and student body. The candidate should possess an abundance of respect and sensitivity around racial, ethnic, gender, socio-economic, and all differences.

Duties and Responsibilities

Include, but are not limited to: 

• Embracing Curtis School’s Vision, Purpose, Values, and Diversity, Equity, and Inclusion statement.
• Providing responsive, high-quality technical support to students and staff across devices, applications, and cloud-based services.
• Troubleshooting and resolving issues related to Apple and Windows devices (macOS, iOS/iPadOS), Google Workspace, and school-supported applications. 
• Supporting classroom technology, including interactive displays, projection systems, and audio/visual setups, and ensuring readiness for daily instruction.
• Providing real-time troubleshooting during classroom instruction, meetings, and school events.
• Supporting and maintaining the deployment, configuration, and managing the lifecycle of student and staff devices.
• Assisting with mobile device management (MDM) systems (e.g., JAMF), including application deployment, configuration profiles, updates, and security settings.
• Supporting printer and peripheral setup, maintenance, and troubleshooting for school-managed devices and systems.
• Assisting with onboarding of new students and staff, including device setup, account access, and system orientation.
• Performing basic user and access management within school systems, including the student information system (SIS).
• Managing incoming support requests, prioritizing effectively, and ensuring timely resolution and clear communication.
• Maintaining accurate documentation of issues, resolutions, and recurring trends to improve systems and support.
• Building strong, professional relationships with faculty, staff, and students through clear communication and a service-oriented approach.
• Collaborating with the MSP to escalate complex issues, implement solutions, and strengthen overall technology operations.
• Attending Back-to-School Nights, Open House, faculty workshop days, relevant school events, and required professional development.
• Supporting technology needs for school events, including occasional after-school, evening, or weekend coverage