Director of Financial Aid

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Yale School of Nursing (YSN) is seeking a Director of Financial Aid to join a dynamic and growing Office of Enrollment. YSN, located on the beautiful and sprawling grounds of Yale West Campus, is conveniently located near major highways. The Yale West Campus has a lot to offer including free parking, woodland walking trail, café and terrace dining, farm, The Barn at West Campus for special events, a fully equipped conference center, outdoor space to relax and unwind, wellness events (mindfulness exercise, to nature walks and yoga), and Fitness Center (free for the West Campus community)!  Welcome | Yale West Campus

The Director of Financial Aid is an integral part of YSN’s Enrollment Management team, responsible for financial aid operations at the Yale School of Nursing. The Director is responsible for: administration of all financial aid programs, including evaluation, approval, and award of financial aid funds; maintaining compliance with federal Title IV and state regulations as well as institutional policies and procedures; and ensuring high-quality customer service. This person will serve as a strategic partner to the Associate Dean for Enrollment Management in ongoing improvement of financial aid processes and management of the financial aid budget.

This position will require schedule flexibility for evening and weekend programming. 

Determine student eligibility for funds; perform need analyses and determine financial aid awards from federal, institutional, state and/or private sources. Perform financial aid verifications according to federal and institutional policies. Review student accounts and resolve award adjustment requests and loan and budget adjustment petitions. Ensure compliance with all applicable federal, state, and institutional policies and regulations. Maintain accurate records documenting the distribution and allocation of financial aid funds. Develop, implement and maintain a proactive and student-centered customer service approach for the delivery of financial aid services, information and communications. Manage financial aid staff, including onboarding, training, workflow delegation, and workflow optimization for direct report(s) Manage and report on financial aid budget, including calculation of discount rates, forecasting and monitoring of expenditures. Develop reports and provide analysis on financial aid data, trends, and outcomes. Contribute to the planning and execution of events such as financial aid and financial literacy workshops. Maintain and update website and online portals with relevant and up-to-date information on financial aid policies, procedures, and resources. Collaborate with Associate Dean of Enrollment Management on quality assurance, ongoing process improvement, and development or revision of financial aid processes, policies and procedures.

Required Skills and Abilities

1. Attention to detail. Strong time management skills and proven ability to work as part of a team as well as independently. Collaborative team player with the ability to work in a high stress, deadline-driven environment.

2. Excellent analytical skills, and creative self-direction. Exceptional administrative, planning, organizational and project management skills. Proven ability to work as part of a team as well as independently. Ability and commitment to maintain the highest degree of confidentiality.

3. Demonstrated excellence in public presentation. Superior writing, communication and interpersonal skills. Ability to work with students, faculty, alumni, fellow admissions office staff and other YSN staff members.

4. Well-developed skills in data analysis and visualization, use of Excel and demonstrated ability to adapt to new software programs. Data driven. Ability to use the latest technology in financial aid and budget analysis.

5. Deep knowledge of financial aid process in the graduate and/or professional school setting. Ability to form relationships with prospective students and counsel applicants through the admissions process. Ability to communicate and interact with prospective students of diverse backgrounds.

Preferred Education, Experience and Skills

1. Prior experience in financial aid processing, counseling, and/or management at the graduate school level.

2. Familiarity with CRM systems such as Slate. 

Principal Responsibilities

Required Education and Experience

Bachelor’s Degree in a relevant field and five years of experience in a related area or an equivalent combination of education and experience.

Job Posting Date

Job Category

Bargaining Unit

Compensation Grade

Compensation Grade Profile

Salary Range

Time Type

Duration Type

Work Model

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.