System Director, Emergency Services

Join Western Massachusetts’ largest integrated healthcare system, Baystate Health, as the new System Director, Emergency Services!

The Position

• The System Director, Emergency Services, will provide enterprise-wide leadership for Emergency Department nursing practice across Baystate Health, supporting operations at Baystate Medical Center, Baystate Noble Hospital, Baystate Franklin Medical Center, and Baystate Wing Hospital to ensure consistency, reliability, and clinical excellence across all emergency departments. 
• The System Director will serve as the subject matter expert for ED nursing, leading the development and standardization of clinical workflows, care models, and practice standards aligned with system-wide strategic priorities. 
• Key responsibilities include driving strategic and operational initiatives that improve throughput, reducing LWBS, enhancing quality, safety, patient experience, and increasing nurse engagement, with clear linkage to measurable outcomes. 
• The System Director will lead the development and optimization of system dashboards, operational metrics, and enterprise tools (e.g., surge planning, capacity management), leveraging data and analytics to inform decision-making and long-term planning. 
• This leader will partner closely with regional CNOs, ED physician leadership, and site nurse managers to align local performance improvement efforts with system goals, providing coaching, guidance, and operational support. 
• Foster a professional practice environment grounded in evidence-based care, shared governance, and nursing research, including collaboration on education, competency development, and system-wide clinical programs. 
• Must represent ED nursing at the executive level, contributing to strategic planning, system committees, and national thought leadership, including research, publications, and conference presentations.
• Seeking an engaged and forward-thinking leader to create collaborative partnerships across the organization and drive key initiatives around staffing, accountability, employee development, productivity metrics, employee engagement, and operational efficiencies.

Requirements

• Master’s degree is required. 
• Previous Director level experience is required. 

The Organization

• With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years.
• Baystate Health (BH) is one of New England’s leading and largest integrated healthcare systems, serving more than 800,000 people throughout Western Massachusetts.
• With nearly 13,000 employees, a 1,200-member medical staff, and net patient service revenue of more than $2.3 billion, this dynamic and growing system includes an academic medical center, a children’s hospital and three community hospitals. It also offers a large multispecialty group, (Baystate Medical Practices), Baystate Home Health, Baystate Reference Laboratories, and Health New England, a 205,000-member health insurance company.
• As an integrated academic health system, the advancement of knowledge is a major component of their mission. Serving as the regional campus of the UMass Chan Medical School - Baystate, they educate and train current and future caregivers – preparing much of their region’s health care workforce to meet patients’ needs for years to come.

The Community 

• Some people rave about sunsets over the desert, while others love the crash of a storm at the seaside. For those lucky enough to live in Western Mass, the community is pretty partial to the peaceful calm of a spring day, or the beauty of a glorious profusion of fall foliage across a bluer-than-blue autumn sky.
• Springfield, Massachusetts, is New England’s fourth largest city, perhaps best known as the birthplace of basketball and home of the Basketball Hall of Fame.
• Resting along the banks of the Connecticut River, Springfield, Massachusetts, is located on the southern doorstep of the Pioneer Valley in Western Massachusetts, a region that's loved by outdoorsy types for its natural beauty and abundant hiking trails.
• Home to poets and potters, artists, and authors, Western Mass is renowned for its rich culture. Experience the finest in theater and the performing arts – and view the work of world-renowned painters, sculptors, and book illustrators at some of the finest small museums in the country.
• There are museums, galleries, and gardens focusing on virtually every art form you can imagine and paying tribute to artists and authors like Emily Dickinson, Dr. Seuss, Eric Carle, and Norman Rockwell.
• Springfield is about three hours from New York City, 90 minutes from Boston and roughly 30 minutes from Hartford, Connecticut.

Please direct all inquiries, applications, and referrals to:

Amy Simonson

Executive Recruiter

amy.simonson@amnhealthcare.com

913-708-8929