Facilities Operations Service Center Specialist

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Overview
The schedule for this position is 1st shift, Tuesday through Saturday, 8:30 am-5:00 pm.
 

Preferred Skills and Abilities

Previous experience monitoring HVAC, chilled water, steam, electrical, building automation, or control systems is a plus.

Principal Responsibilities

Required Education and Experience

1.Six years of related work experience, four of them in the same job family at the next lower level, and a high school education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of education and experience. 2.Two years’ experience working in an operation center, customer service center or equivalent.

Skills and Abilities

1. Outstanding communications and customer service skills with a strong sense of responsiveness to internal and external requests. Excellent phone manner, professionalism, and interpersonal skills. 2. Knowledge of computer systems, data processing equipment, spreadsheet software, and a general knowledge of facility operations and building systems.  Demonstrated proficiency using Microsoft Word and Excel.

1. Knowledge and ability to operate computerized monitoring system. Ability to respond to complex building problems, and initiate corrective action with minimal or no direction. 2. Proven ability to take a high level of initiative; ability to effectively identify and resolve problems independently as well as part of a team. Must be able to exercise discretion, responsibility, and sound professional judgment.

1. Ability to juggle multiple complex tasks, coordinate tasks, and meet multiple deadlines under time pressure with frequent interruptions. 2. Proven ability to quickly learn and implement new technologies and software applications and to apply knowledge to varied environment and changing tasks.

1. Proven reliable attendance and punctuality.

Hours may change based on staffing coverage.  Holiday and Recess coverage is mandatory, as is overtime when necessary.  This position falls within a Unit that provides a critical function for the University. In the possible event of a University closure, emergency, scheduled or non-scheduled event, you may be required to work without notice which may include off-shift hours and/or a temporary change in scheduled hours.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.