Exhibitor Experience

General Position Summary: The Exhibit Services Associate will be responsible for all customer service related items for exhibitors and sponsors of RE+ and regional events. Will also be responsible for various show floor operations items and any other administrative functions as needed. This role will also support the management of meeting room inventory, reservations, and client coordination to ensure a seamless experience for exhibiting and sponsoring companies utilizing meeting space. 

Essential Functions/Major Responsibilities: To be successful in this position, you must be able to perform each essential duty and responsibility satisfactorily. Other duties as assigned to meet business needs and organizational objectives. 

Customer Experience & Exhibitor Support 

• Lead the RE+ sales team’s customer service efforts by supporting exhibitors with customer service inquiries, welcome letters, deadline reminders, forms collection, etc., ensuring excellent customer service, quality control, and consistency of exhibitor experience for RE+ and regional events 
• Serve as the key resource for exhibitor questions related to Freeman exhibitor service kits for RE+ and regional events. 

Meeting Rooms & Reservation Management 

• Oversee all aspects of meeting room reservations, including handling inquiries, confirming bookings, resolving conflicts, and maintaining accurate, up-to-date records within the reservation system. 

• Manage inventory of all meeting spaces, including affiliate rooms at various hotels, modular build-out rooms, and meeting rooms within the Las Vegas Convention Center (LVCC), ensuring accurate tracking and optimal utilization. 

• Serve as the primary point of contact for exhibitors and sponsors utilizing meeting space, ensuring clear communication and a high level of customer service throughout the planning process. 

• Serve as the onsite point of contact for meeting room coordination, ensuring schedules run smoothly and resolving logistical issues as needed. 

• Produce rooming lists, generate usage and utilization reports, and process meeting-related invoices in a timely and accurate manner. 

• Identify opportunities to optimize meeting room utilization and enhance the exhibitor and sponsor experience. 

• • Act as the primary liaison between RE+ and Freeman for meeting room services and exhibitor support, managing the ordering process for AV, F&B, and room setup through Freeman materials and systems 

What We're Looking For

• Assist with the facilitation and implementation of various RE+ show floor operations elements 

• Assist with onsite sales, on-floor show attractions and show floor events, as needed.  

• Sales Support as necessary 

• Any other administrative functions, as needed 

Education / Experience / Attributes: 

• Bachelor’s degree or equivalent work experience 

• Excellent time management, organizational, and communication skills 

• Demonstrable customer oriented attitude 

• Strong oral and written communications skills 

• Attention to detail 

Knowledge, Skills and Abilities: 

• Ability to take initiative and work independently while functioning within a small team environment 

• Experience in meetings & events industry, specifically with a large tradeshow is a plus 

• Experience with Map Your Show and Salesforce strongly preferred  

• Knowledge of Salesforce, information systems, including association databases, maintaining event websites, data collection and analysis, and/or formal report development preferred 

Required Skills & Qualifications: 

• Exceptional organizational skills and attention to detail, particularly in booking, scheduling, and managing multiple meeting requests. 

• Strong communication and customer service skills, with the ability to effectively support both external clients and internal stakeholders. 

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), with the ability to manage schedules, reports, and data accurately. 

• Strong time management skills with the ability to handle multiple priorities simultaneously and meet tight deadlines in a fast-paced environment. 

Interpersonal Contacts:  

This position reports directly to the Sr. Director of Sales and will work closely with colleagues on the sales, marketing, education, operations and accounting teams. 

Job Conditions:  

• RE+ is a virtual-first office. Physical office option in Arlington, VA. Full time telework is our standard with intermittent in-person gatherings. 

• Some travel (15%) and non-traditional work hours (i.e., after hours, weekends, and holidays) required. This travel will also include event execution and onsite support. 

• Must be able to lift and carry a minimum of 40 pounds and to physically participate in the movement, set-up, and storage of event-related items/materials. 

RE+ Events is a fast paced, high-energy organization with a very ambitious agenda and a staff that is highly motivated. This position may experience high work demands under very tight timelines. There will be opportunities to grow the position as the organization grows. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily within the context of the work environment and physical demands described above. Likewise, qualifications listed are representative of the knowledge, skills, and abilities required to perform the position’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

About Us 

RE+ Events (formerly Solar Energy Trade Shows, LLC?(SETS) is the management company formed in October 2009 by?Solar Energy Industries Association?(SEIA) and?Smart Electric Power Alliance (SEPA) to raise the bar for solar energy trade events, producing Solar Power International, a top 100 trade show, as well as 14 international and regional events. We play a pivotal role in supporting our national energy independence.?RE+ Events has a staff of 20 employees and an annual budget of $20 million. SETS offers an excellent benefits package. 

RE+ Event products are already excellent, and we’re committed to making them even better by transforming our adult education programs from speaker-centric lectures to adult interactive learning programs. We recognize that effective learning requires moving away from passive consumption to moving toward an environment that encourages active participation. Our evolving education programs will better serve our attendees by being more engaging. 

RE+ Events is a fast-paced, high-energy organization with a very ambitious agenda and a staff that is highly motivated. This position may experience high work demands under a very tight timeline. At RE+ Events, all hands are on deck to support and strategize together, both operational and strategic knowledge at all levels are utilized. The goal is to provide a conducive environment that promotes teamwork. 

RE+ Events is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.