Registration Manager- System Patient Access

Overview

Registration Manager- System Patient Access

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Metro Hospital Patient Access leadership team in the role of RCS Manager.

This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.

The System Patient Access Manager provides leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration, ensuring a seamless and compassionate access experience for every patient, every day. This is a fully onsite role at Fishers Hospital Monday-Friday day shift with availability to round to evenings and weekends required.

This leader is deeply committed to creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered. They model a service mindset that prioritizes dignity, respect, and compassion in every interaction.

The ideal candidate is an inspiring and engaged leader who is passionate about patient access work and dedicated to supporting frontline teams. They actively coach, develop, and empower staff to perform at their best while fostering accountability and pride in the work.

Key attributes include:

• Demonstrated ability to lead and support diverse registration teams across multiple access points
• A compassionate, patient-first mindset with a strong focus on removing barriers to care
• Commitment to staff engagement, professional growth, and team well-being
• Ability to create and sustain a positive, inclusive, and high-performing work environment
• Strong collaboration skills, promoting trust, communication, and shared purpose
• A leadership style that empowers teams, encourages innovation, and supports continuous improvement

Key Relationships

Reports to: RCS Director

Direct Reports: 28

Key Relationships: Clinical Leaders

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

* Requires strong knowledge of business and reimbursement management with an undergraduate degree preferred.
*At least three years of experience with hospital or physician billing strongly preferred.
* Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
* Requires the ability to plan and manage the utilization of resources.
* Requires a high level of interpersonal, problem-solving and analytical skills.
* Requires effective written and verbal communication skills in both individual and group settings.
* Requires the ability to organize and manage work to achieve performance expectations.
* Requires the ability to promote teamwork and develop team members.
* Requires ability to manage within the confines of a budget.
* Requires a passionate commitment to continuous performance improvement.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.