Front Desk Coordinator

About the position:   

Shady Hill School is seeking a Front Desk Coordinator to join our team beginning in late July 2026. The Front Desk is the first and primary point of contact for students, parents, and campus visitors, and plays a vital role creating a welcoming, calm and positive front office experience for everyone. The Front Desk Coordinator is the point person for SchoolPass, the school’s attendance and emergency alert system, and manages all student absence notifications, late arrivals, early dismissals, and dismissal changes, contacting families to resolve any questions. The ideal candidate will demonstrate strong communication skills, a high level of professionalism and confidentiality, and the ability to multitask in a dynamic school environment. The hours are 7:45am - 4:15pm, Monday - Friday from August through June. This is a full-time, benefits-eligible, hourly position, with paid school holidays during the school year.  

Primary Responsibilities:

• Serve as a welcoming presence to students, families, and visitors; check-in all families and visitors upon arrival
• Answer phone calls and emails to Shady Hill School
• Record and communicate daily student absences, arrivals and departures, and dismissal location changes in SchoolPass; work with employees and families to resolve any questions about student attendance
• Manage annual family, student, and employee setup and registration in SchoolPass for the upcoming school year
• Create rosters in SchoolPass for each sports team each season (fall, winter, spring) 
• Manage Shady Hill mail: receive and sort incoming mail, prepare outgoing mail to be sent, maintain postage meter supplies, and liaise with the Post Office as needed
• Maintain the Front Desk area including updating monthly calendars, seasonal decorations, employee supply closet, and employee phone listing
• Serve as a member of the Shady Hill Safety Committee (typically meets monthly)
• During fire drills, work with the Director of Campus Security to initiate drills in SchoolPass and ensure employees and visitors are accounted for
• Participate in all mandatory health and safety trainings, including CPR, First Aid, and emergency preparedness

Qualifications:  

• 5 - 7 years prior administrative or coordinator experience preferred, preferably in a school or non-profit setting
• Experience with Google suite preferred
• Strong organizational and problem solving skills, calm under pressure
• Ability to multitask, prioritize and work independently in a busy, dynamic office
• Excellent cultural competency and interpersonal skills, and the ability to develop positive, professional relationships with all constituencies 
• Proven experience as a team player
• Committed to maintaining a high level of confidentiality
• Prior experience with administrative databases preferred

The hourly range for this position is $28 - $36. 

How to apply: Please send a cover letter and resume as a PDF to apply@shs.org. Please be sure to include “Front Desk Coordinator” in the subject line of the email.

Shady Hill offers competitive salaries and a generous benefits package, including medical, dental and vision insurance plans, a school-matched retirement plan and paid time off. Shady Hill is an Equal Opportunity/Affirmative Action Employer. Employees must be authorized to work in the United States. For a description of the school, refer to: www.shs.org.