Program Coordinator, Learning Delivery Specialist, Executive Education, SOM

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Overview
The Learning Delivery Specialist coordinates the curricular and operational aspects of programs for the Yale School of Management Executive Education clients, supporting a range of domestic and international programs. Programs may be delivered in-person and/or online. Working collaboratively with the Learning Success and Learning Operations teams and various administrative departments at SOM, the Learning Delivery Specialist will support programs as assigned, taking on responsibility for all activities necessary with the planning and delivery of programs of the highest quality. This position reports to the Assistant Director for Learning Delivery.

Essential Duties include:

• Coordinate all details to ensure operational excellence of the programs. Work closely with the Learning Success and Learning Operations teams to coordinate the necessary advance and contingency planning to ensure the smooth and successful execution of client learning initiatives.
• Coordinate travel logistics, room and meal planning, and local transportation for assigned clients and projects. Serve as a liaison on event related matters.
• Develop strong working relationships with the university, vendors, international stakeholders, faculty, and clients. Able to clearly communicate and adapt to faculty requests.
• Develop and maintain positive rapport with all Executive Education colleagues.
• Work closely with Learning Design colleagues to support the timely compilation, production, and distribution of course materials.
• Contribute to the development and improvement of innovations and program enhancements that will improve customer satisfaction, program effectiveness, and operational efficiency.
• Serve as onsite troubleshooter for client programs and individual program participants.
• Draft, edit, proofread, and disseminate external and internal stakeholder communications related to program delivery. In collaboration with colleagues in the Learning Success and Learning Operations teams, monitor contracts, participant feedback, program budgets, and expenses with suppliers.
• As directed by the Assistant Director of Learning Delivery, improve, and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies.
• As directed, research benchmarking data on pricing and services in the market.
• Maintain and manage learning management system for assigned programs. .
• Logistically plan and execute live online programs using Zoom. This includes technical troubleshooting and coordination with Faculty and Executives.
• Ensure all assigned program and participant records are accurate and up to date.
• Other projects as assigned.

Required Skills and Abilities

1.    Intermediate to advanced proficiency with both Windows and MacOS operating systems and Microsoft applications: Outlook, Word, Excel, and PowerPoint. Ability to learn quickly, especially the ability to learn and use technology tools in the classroom. Ability to troubleshoot and resolve minor AV/IT problems as they occur.

2.    Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators, and corporate contacts. A team player who works well with other members of the staff.

3.    Possesses a positive and can-do attitude that supports the mission of the school. Proven ability to work successfully in a fast-paced and changing environment. Ability to flex schedule or work overtime on work nights and weekends, as required for programs. Travel may be required.

4.    Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously. Excellent project management skills.

5.    Excellent written and oral communications skills. Able to clearly communicate and adapt to faculty requests, with the goal of delivering a successful program.

Preferred Skills and Abilities

1. Bachelor’s degree.

2. Event management experience

3. Experience managing major corporate client relationships and/or events, managing multiple projects simultaneously, and facilitating the delivery of world-class service.

4. Proficiency in Adobe applications, especially InDesign.

5. Proficiency in Salesforce.

Principal Responsibilities

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.