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IT Customer Support - Entry
Washington State University
IT Customer Support - Entry
Washington State University
 IT Customer Support - Entry Online applications must be received before 11:59pm on: June 2, 2026 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 482CS-YN_CS_NPS - IT Customer Support - Entry Business Title: IT Customer Support - Entry Employee Type: Classified Position Details: Reporting to the Information Systems Manager, the IT Customer Support - Entry position provides the following for the Office of Research and its support units: Troubleshoot and maintain computing systems, network components, printers, and peripheral hardware; Implement emergency fixes and support application operations; Diagnose, repair, upgrade, and re-image laptops, workstations, printers, photocopiers, and other communication devices or system peripherals for Office of Research personnel; Research and evaluate new desktop, network, and infrastructure solutions and provide informed recommendations to Office of Research departments; Maintain and audit operating instructions and knowledge resources across Confluence, Workday, and other related platforms, and create accurate software and hardware documentation to support ongoing operations. This position will be the primary point of contact for incoming tickets/issues in our reporting system, Jira. They will be responsible for documenting all technical work, troubleshooting steps, and resolutions or escalating support to the Information Systems Manager while communicating clear, user-friendly explanations of technical issues and solutions to end users with varying levels of technical proficiency. The IT Customer Support - Entry position will assist the Information Systems Manager in tracking and managing software and hardware inventories, as well as reviewing, updating, and authoring standard operating procedures (SOPs) as technologies evolve. Additionally, process and document surplus equipment requests for the Office of Research in accordance with established guidelines. Summary of Duties: 50% - End User computing and network support 30% - Area hardware maintenance and support 10% - Documentation and Reporting 5% - Data and System Security 5% - Other duties as assigned Additional Information: This is a full time (100% FTE), permanent position. This position is overtime eligible. Monthly Salary: $5,249 to $7,062 | Range #01IT (Steps: A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation. Required Qualifications:
Preferred Qualifications:
Position Sponsorship Eligibility: Not eligible for work visa sponsorship About Department/College/Area/ Campus - Office of Research Area/College: Office of Research Department Name: Research Technology Location: Pullman, WA Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Time Type: Full time Position Term: 12 Month Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu. Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/ To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/IT-Customer-Support---Entry_R-14901-1 Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer. Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-424a535dd0fe8c40b48b342db2151900
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Internal Number: 7190525
About Washington State University
Washington State University is a public research university committed to its land-grant heritage and tradition of service to society. Washington State College was established in 1890 as a land-grant institution. It has become a distinguished public research university, but its mission remains rooted in accessibility and public service.For more than 130 years, we have strived to unlock possibilities by empowering students, faculty, and others to create a world where all people can thrive.In that spirit, our community welcomes scholars from around the globe and prioritizes equitable opportunities for all.
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