Director, Student and University Billing Office - (260000BE)

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

Under the direction of the Associate Vice President of Financial Affairs, the Director of the Student and University Billing Office (SUBO) is primarily responsible for overseeing the University’s student accounts receivable function. The Director ensures that tuition and fees are assessed in accordance with university policy and that billing and collection processes are executed professionally, accurately, and efficiently.

The Director administers all aspects of student account operations, including billing, payment processing, collections, cash handling and bank deposits, credit card reconciliation, financial aid rebate and refund disbursement, third-party agreements, delinquent account management, account adjustments, processing of private scholarships and alternative loans, and administration of the Tiger Installment Plan. The Director also oversees non-student account invoicing and collections and maintains control over all funds processed through the SUBO Payment Center, including tuition, fees, and miscellaneous deposits. Annually, SUBO generates more than 135,000 student eBills and account statements for over 19,000 students.

In addition, the Director provides strategic leadership by leading initiatives to streamline operations, implement process improvements, and optimize financial workflows to achieve efficient, compliant, and student-centered outcomes. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Responsibilities and Duties

Management and Supervision:

• Directs and oversee all functions of the Student and University Billing Office (SUBO) which includes but not limited to account posting, billing and collection of student charges: disbursement of refunds; account reconciliations; deposits, eBilling, reporting and e-commerce software applications (Touch Net, Flywire, Bank Mobile) and web site content.   

Customer Service:   

• Oversee customer service for all forms of customer interaction, including walk-up, telephone, e-mail and web-based services.
• Meets, correspond with and counsel students, parents and others regarding their university account.
• Presents information and communication effectively as part of program designed to inform others about University’s policies regarding student accounts.

Policy and Compliance:

• Overall responsible to ensure compliance in all transactions by SUBO adhering to Federal, State, University laws and regulations as well as applicable accounting and industry standards and procedures such as PCI standards and FERPA.
• Safeguards data and personal identifiable information to university requirements and technology standards for data security.
• Analyze, update, and maintain policies and procedures related to the daily operations of the Bursar’s Office.

Coordination:

• Collaborates with the Office of the Provost, Division of Enrollment Management and Division of Student Affairs regarding student account balances; account holds, class removal, removal charges, payment arrangements, residency status, alternative loans, financial aid, and appeals.
• Interacts with various University departments utilizing SUBO services, such as Printing Center, Post Office, Towson Learning Network, Financial Affairs, and Events and Conference Services.
• Works with external entities including the State of Maryland, University System of Maryland office, other USM institutions, Office of Legislative Audits, Deportment of Defense, and other Federal agencies.
• Maintain adequate controls to safeguard University funds.
• Respond to auditor inquiries; provide requested reports, take corrective action to address any deficiencies.

Administrative:

• Manage the SUBO budget to include preparation of annual request justification of new initiatives as well as regular monitoring of the operations budget.
• Reviews all financial petitions for late withdrawals after the Add/Drop period for financial adjustment based upon the University’s Exception to the Refund Policy.
• Member of the Campus Credit Card Committee for PCI compliance and review of new credit card merchant requests.
• SUBO presenter at Freshman and new transfer orientation program.

Qualifications and Skills

• Bachelor's Degree and five years of related experience.
• Excellent interpersonal and communication skills.
• Experience of accounts receivables and/or collections, policy administration, general accounting principles and practices, problem solving, goal and initiative setting, team building and operations planning.

Preferences:

• Seven years of experience involving bookkeeping, accounting, banking, account collection or experience in a financial related field.
• Previous experience at a higher education institution and/or with student financial accounts and Title IV preferred.
• Advanced technical skills with working knowledge of Peoplesoft, Touchnet, BankMobile 3rd party systems would be a plus.

Salary and Benefits 

Salary $140,000-$165,000 at annually and full University benefits include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

This position will be open for a minimum of 14 days. A cover letter and resume with your online application is required.