Member Outreach Manager

POSITION REQUIREMENTS AND SKILLS:

Required

• Bachelor’s degree or equivalent combination of education and experience.
• 1–3 years of experience in membership, inside sales, customer success, account management, or related role—preferably in an association, nonprofit, or B2B environment.
• Strong relationship-building and communication skills (phone, video, and written), with comfort engaging senior-level executives at member companies.
• Goal-oriented and comfortable with outreach, pipelines, and conversion metrics.
• Collaborative, with the ability to work across departments and influence without authority.
• Flexible and adaptable, able to adjust to changing priorities and experiment with new tactics.
• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to proofread and edit reports, journals, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, members, and the general public.

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of opinions and pull into a concise and achievable goal.

• Skills: To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; ability to read financial reports; ability to utilize the iMis database; and the ability to utilize government affairs software.

• Certificates and Licenses: None needed.

• Work Environment: General office conditions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear.  The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

• Travel: To perform this job successfully, an individual may be required to travel, including travel over weekends.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.