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Associate Director, Academy Programs & Student Services
Boston College
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Associate Director, Academy Programs & Student Services
Boston College
| Boston College Introduction Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion. Job Description Associate Director, Programs & Student Services (The Academy) The Associate Director, Programs & Student Services, serves as a senior operational leader for all Academy programs within the Pine Manor Institute for Student Success (PMI). This role shares responsibility for the design, management, and refinement of interdependent operational systems--including scheduling, student placement, staffing structures, and training pipelines--to ensure the execution of year-round and residential programming for first-generation, high-need students in grades 8-12. Serving as second-in-command and acting Director in their absence, the Associate Director coordinates the annual 6-week residential Summer Enrichment Program (SEP), leads cross-functional alignment, and supervises professional, graduate, and seasonal staff. A competitive candidate will be an capable operational leader, a skilled staff developer, a decisive crisis manager, and a collaborative communicator capable of managing complex educational environments. Key Responsibilities Operational Management: Oversees day-to-day execution of year-round Academy programming and integrates academic, residential, logistical, and student support systems for the 6-week Summer Enrichment Program. Systems & Data Design: Establishes and refines operational workflows, schedules, room assignments, database systems, and quality-control processes to support enrollment management and student tracking. Staff Supervision & Development: Directly supervises, evaluates, and mentors professional staff (Assistant Directors) and graduate student employees, designing workflows and setting performance benchmarks. Training Curriculum & Delivery: Leads the design and execution of comprehensive training protocols for 100+ summer seasonal staff, embedding youth development, inclusion, safety, and conduct protocols. Student Placement & Cohort Matching: Manages enrollment, confirmation, and data-informed student placement matching, serving as a primary point of contact for complex family and school partner communications. Leadership & Cross-Functional Alignment: Facilitates weekly leadership huddles, maps strategic priorities to frontline workflows, and collaborates across units to align academic, student support, and operational functions. Crisis Response & Compliance: Participates in emergency response rotations, manages high-stakes operational and conduct decisions, and ensures compliance with university policies and safety protocols. Full-Time Equivalent Hiring Range: $65,550 to $81,950; salary commensurate with relevant experience. Requirements Minimum Qualifications Communication & Collaboration: Strong written, verbal, and interpersonal communication skills; ability to navigate complex family, partner, and campus institutional relationships. Operational Leadership & Systems Management: Demonstrated ability to manage complex, interdependent systems supporting year-round and residential youth programming. Supervision & Coaching: Proven ability to manage professional, graduate, and seasonal personnel, maintaining accountability and high team morale in fast-paced environments. Project Management & Tech Proficiency: Exceptional organizational skills with data and technology proficiency (spreadsheets, databases, student information systems) to maintain data integrity. Crisis Management & Judgment: Strong problem-solving skills with the ability to exercise high-level independent judgment in urgent, sensitive, or high-stakes situations. Student Services Knowledge: Deep understanding of adolescent development, inclusive programming, and student support systems, with a required background working with first-generation and underrepresented student populations. Experience: Minimum of 3-5 years of progressively responsible experience in college access programming, youth development, student affairs, or educational operations, including at least 3 years in a supervisory or management role. Experience with residential or summer bridge programs preferred. Education: Master's degree required (Education, Student Affairs, Higher Education, Counseling, Social Work, Public Administration, or a related field). Closing Statement Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Boston College conducts pre-employment background checks as part of the hiring process. Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
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Internal Number: 10835
About Boston College
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.
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