Fin Care Specialist I (Customer Service)

Job Description

Align yourself with an organization with a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation?s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company?s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation. 

Join us! Discover why U.S. News & World Report has named us one of America?s Best Hospitals.

What will I be doing in this role?

Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage.

*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Qualifications

Requirements:

• High School Diploma/GED required. Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred.
• A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.

Why work here?

Beyond outstanding employee benefits including health and dental insurance, paid vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.