Job Summary:
This position reflects the mission, vision and values of Westchester Medical Center Health Network and complies with all relevant policies, procedures, and guidelines. The purpose of this position is to provide collaboration with physician, nurses and other healthcare workers within our dept. The employee is responsible for answering phones, ordering supplies and transcribing orders given by physicians.
Responsibilities:
• Communicates clearly and effectively with nurses, administration, and physicians
• Maintains patients files
• Prepares patient treatment charts
• Updates patient information
• Schedules appointments
• Answers telephones, orders supplies and enters physician orders
• Handles administrative duties and provides back-up support with additional functions as required
• Must develop and foster excellent client and staff relations
• Performs other functions as required and trained to perform
Qualifications/Requirements:
Experience:
- 1 year of administrative and/or customer service experience, required
- Previous healthcare administrative experience, preferred
Education:
- High School Diploma or equivalent, required
Licenses / Certifications: N/A
Other:
- Working knowledge of hospital organization and procedures
- Excellent listening and communication skills
- Strong strategic thinking and decision-making abilities
- Conflict resolution skills and ability to maintain personal composure when priorities quickly change
- Able to multi-task, and be goal and detail oriented
- Works well under pressure and deadlines
- Strong organizational and interpersonal skills
- Must develop and foster excellent client and staff relations
- Able to work independently
- Demonstrates a positive attitude and overall pleasant demeanor
- Full command, verbal and written, of the English language. Multilingual a plus
- Strong computer skills including Microsoft Office with a strong aptitude of Excel
- Understands customer service as it relates to position and delivery of care
Special Requirements: N/A
Physical Requirements:
- Physical Activity (please check one box):
â? Sedentary Work (involves sitting most of the time, occasionally walking and standing; requires lifting no more
than 10 pounds at a time and/or occasionally lifting or carrying objects)
â?? Light Work (involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects
weighing up to 10 pounds; requires moderate mobility to different work locations)
â? Medium Work (involves substantial physical activity and mobility; and lifting no more than 50 pounds at a time
with frequent lifting or carrying of objects weighing up to 25 pounds.)
â? Heavy Work (involves some type of manual labor including operating heavy machinery/ equipment or physical
labor; requires lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up
to 50 pounds)