Quality - Physician Assistant - Virtual Care for Chronic Conditions (VC3)

* Conduct on-demand virtual visits for adult members in conjunction with existing Specialty Care encounters or when the patient is onsite for other care needs. VC3 Clinicians will be expected to be available during normal clinic hours Monday through Friday. Between VC3 virtual visits, chart reviews will be conducted to ensure completeness and accuracy of the medical record. These will be done according to PC3 Clinician Reviewer standards.

* Dedicated FTE must be an increase over their currently benefitted FTE and may not exceed a total FTE of 1.0. Any request to decrease clinical FTE to take on this role would require approval by Primary Care leadership (AMD & DMD).

* Be proficient with care gap closure and provide accurate and complete documentation of disease state management to address conditions.

* Provide expert integrated care and diagnostic services in the virtual care setting. Coordinate care throughout KPWA remotely ensuring remote standards of care

* Work remotely in compliance with all WPMG & KPWA remote work policies. Clinicians may work in a KP facility if a remote connection is not available or at their discretion provided no impact to in-person operations.

* Work closely with Primary Care, Specialty Care, and THMC to improve care coordination for our members.

* Perform PC3 chart reviews between virtual visits according to PC3 standards by reviewing multiple sections of the medical record and updating appropriately, using clinical judgement to add, resolve, delete chronic conditions from the Problem List and/or MCR Best Practice Advisory (BPA), consolidate/refine diagnoses as needed, updating overview notes with relevant supporting clinical information, and prioritizing the Problem List according to PC3 guidelines.

* Maintain flexibility in staffing to ensure coverage for VC3 department, including working to arrange vacation/PTO to coordinate with other VC3 providers to maintain adequate coverage.

* Maintain an appropriate work from home environment including professional background, quiet space from which to work without distractions, and privacy to ensure patient confidentiality.

* Work effectively in an inter-disciplinary team collaborating with care teams to explore patient health conditions and diagnose health issues, while ensuring positive, effective patient experiences. They will maintain knowledge of cultural competency, particularly related to how variables related to socioeconomic status, race, ethnicity, and culture impact physical and emotional health.

* Analyze reports, test results, medical records, and examinations to diagnose conditions and propose treatment options as well as order appropriate laboratory and radiology tests, medications, or other treatments/referrals as needed for patient health issues and documented medical conditions.

* Review/update the medical record including current medications, allergies, medical/surgery history, etc. to ensure accuracy of information and provide quality patient care.

* Provide advice to patients for lifestyle and diet changes that may improve their health or help to treat the health issue they are experiencing.

* Adhere to departmental policies, procedures and objectives, ongoing quality improvement objectives and safety, environmental, and infection control standards.

* Maintain patient confidentiality and comply with all federal and state health information privacy laws.

* Record complete, timely electronic medical records that meet documentation and coding standards.

* Be available to work in at least half day increments (0.1 FTE).

REQUIRED

DESCRIPTION

PREFERRED

Minimum:

PA

N/A

REQUIRED

DESCRIPTION

PREFERRED

Minimum:

• VC3 Clinician must have proficiency in using HealthConnect

• VC3 Clinician must 1) routinely use the ambulatory instance of HealthConnect for clinical documentation; 2) be in one of the following specialties: Family Medicine, Internal Medicine, or Pediatrics or similar broad scope subspecialty; and 3) be in good clinical standing with support from their local leader (AMD) to pursue this work. They must maintain good medical standing, active licensure, and board certification in their specialty.

• Work remotely in compliance with all WPMG & KPWA remote work policies. Clinicians may work in a KP facility if a remote connection is not available or at their discretion provided no impact to in-person operations

• Work closely with Primary Care, Specialty Care, and THMC to improve care coordination for our members when clinically indicated.

Currently work in one of the following settings: Primary Care or other comprehensive specialty service line.

REQUIRED

DESCRIPTION

PREFERRED

Minimum:

Washington License, Board certification or eligible.

N/A

COMPETENCIES

DESCRIPTION

REQUIRED/PREFERRED

Management

Leading Teams

* Sets clear expectations with the team to give direction and establish metrics for success.

* Holds others accountable to mutually agreed upon goals and performance standards.

* Knows the different styles of individuals on the team and leverages strengths appropriately.

* Creates open lines of communication to share information and receive feedback.

* Maintains emotional poise and understands the emotional impact of decisions and actions on the team.

Required

Delivery Systems

Required

Business Acumen

Defining Vision

* Gives others a voice by engaging the team in collaboratively defining strategies rather than imposing own agenda.

* Takes a big picture approach by considering future market factors for healthcare.

* Links the benefits of strategies to patient outcomes and organizational performance.

* Provides rationale for ideas to demonstrate feasibility and practicality.

* Breaks down silos to engage other departments and learn from their experiences to support problem solving.

Required

Decision Making

Communication

Leading Change

* Seizes opportunities to implement innovative ideas.

* Takes initiative to deliver results beyond the status quo.

* Adapts to changing circumstances by maintaining flexibility and quickly changing course.

* Demonstrates openness for taking appropriate risks to achieve results.

Required

Human Resource Skills

Required

Project Management

Developing Trust

* Demonstrates transparency in decision making and applies rules and expectations consistently.

* Empowers others by giving autonomy on day-to-day execution of strategy.

* Leads by example by delivering on own commitments and managing operations efficiently.

* Trusts others to deliver on their commitments.

Preferred