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IT Student Technician

San Diego State University

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Posted:

June 6, 2026

Location:

San Diego, California

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IT Student Technician

Location:
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GENERAL PURPOSE: The IT Student Technician position assists with supporting and maintaining the Associated Students computing environment. They are tasked with routine system maintenance and provide Tier 1 support for requests submitted to the A.S. ITS Help Desk. A.S. depends on each IT Technician to uphold cybersecurity and internal management policies.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

Assists end-users with technology questions/issues
Monitors the A.S. ITS Help Desk for new tickets and addresses them accordingly
Conducts monthly system security updates/patching
Performs initial account setup for new end-users
Assists with the configuration and deployment of new computers and peripherals
Troubleshoots failed and/or underperforming computers and peripherals
Installs, configures, troubleshoots A.S. approved software

Administration

Keeps A.S. ITS computer maps up to date
Maintains ITS Wiki Page
Assists with Fixed Asset Equipment Transaction Forms
Assists with annual IT inventory and the disposal of old assets
Assists with updating Computer Round Table Handbook

Customer Service and Collaboration

Establishes and maintains working relationships with various A.S. and University departments
Explains and discusses complex IT concepts to non-IT professionals in a simplified and comprehensive manner.
Works with the IT team to troubleshoot issues and collaborate on projects

Safety

Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
Adheres to Associated Students' Code of Safe Practices
Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

Students must be enrolled in at least half-time units at SDSU (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate)
Global Campus units do not meet the SDSU unit requirements.
Must be in good academic standing
Must be eligible to work in the United States
Previous related coursework preferred

Experience:

Windows 11, and macOS troubleshooting and hardware/software configuration experience required
Experience troubleshooting Windows and Mac systems in a help desk environment is preferred

Trainings:

Anti-Harassment training (must be completed within 30 days of hire)
Workplace Violence Prevention Plan Training (Must be completed within 30 days of hire)
Gender Awareness Training (Must be completed within 30 days of hire)
IT-focused training modules such as cybersecurity, networking, and secure data handling may be assigned as necessary
Network and hardware training in-office, as assigned
Field troubleshooting training, as assigned

PERFORMANCE EXPECTATIONS

Must be a self-starter and able to prioritize multiple simultaneous projects and meet deadlines
Must have a general understanding of computers and their hardware components
Must be proactive, positive, and conscientious of themselves and others at all times
Must be able to work quickly and efficiently under pressure
Know and adhere to the mission and goals of the Associated Students of San Diego State University

KNOWLEDGE, SKILLS & ABILITIES

Ability to work well with people and a strong dedication to provide quality customer service in a prompt and courteous matter
Ability to use critical thinking skills to solve problems independently.
Ability to work in a fast-paced environment with frequent interruptions
Ability to work well with diverse staff and customers required
Proficiency with Windows, Mac, and Android operating systems
Skillful with the installation and configuration of software products

SCHEDULE & WORKING CONDITIONS

This is a part-time position (maximum 20 hours/week) during the academic year, including summer break, with expected hours to be worked during business hours of Monday through Friday, 8 a.m. to 4:30 p.m.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Work is generally sedentary in nature, but may require standing and walking around campus. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the individual to spend long hours sitting and using office equipment. This person will also spend time lifting materials from time to time, including computers, printers and monitors. Must be able to carry 30 pounds and be comfortable kneeling and going under desks from time to time.

RELATIONSHIPS

Inside the Organization:

Reports to the Senior Systems Analyst
Collaborates with IT Technicians and Systems Analyst
Interacts with A.S. Department and Program Staff Members

EMPLOYMENT CATEGORY: Range II, Step I - Starting Rate: $19.75 per hour

A Background Check (including a criminal records check) and Live Scan must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check and Livescan may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

To apply, visit https://asjobssdsu.applicantpro.com/jobs/4110203

Internal Number: 7216180

About San Diego State University

Founded in 1897, San Diego State University is a public institution of higher education located in southern California. SDSU is the oldest and largest university in San Diego and the third largest in the state. SDSU continues to gain recognition as a leader in higher education.Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, "I Am SDSU."In addition to SDSU, three not-for-profit auxiliary employers operate to provide services for the University. The SDSU Research Foundation furthers the educational, research and community service mission of SDSU. Aztec Shops provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and management of commercial and real estate properties surrounding the campus. Associated Students of SDSU is a student-directed organization that manages programs and facilities enjoyed by students, faculty, staff, and the community-at-large.

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IT Student Technician

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