RN Manager, Siteman Clinical Call Center
BJC HealthCare
| Additional Information About the Role At Siteman Cancer Center, no one navigates cancer alone. Our team of oncology-trained registered nurses answer every call - helping you navigate appointment scheduling, finding the right doctor and making the process as easy as possible. This position overseas the on call center assisting patients. BSN is required Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. The Patient Care Coordination Center at the Alvin J. Siteman Cancer Center at Barnes-Jewish Hospital and Washington University School of Medicine provides access for physicians and patient's to make referrals to any of the specialist providing care at the Siteman Cancer Center. The Patient Care Coordination Center staff provide assistance to internal and external physicians requesting consultations for patient's requiring appointments with Medical Oncology, Radiation Oncology and Surgical Oncologist. Through the efforts of the Siteman Cancer Center Outreach and Marketing team, the Patient Care Coordination Center is represented as a 'one-stop' provider for consults requested by a referring physician to the Cancer Center. Multidisciplinary appointments are scheduled to meet the needs of the patient and the referring physician. Navigation assistance is provided for newly diagnosed cancer patients coming to the cancer Center for the first time. Preferred Qualifications Role Purpose Responsible for the oversight of contact center services at the hospital with emphasis on clinical quality, physician engagement, operational efficiency, patient satisfaction and new business development.  Responsibilities Minimum Requirements Education Experience Supervisor Experience Licenses & Certifications Preferred Requirements Education Experience Supervisor Experience Licenses & Certifications Benefits and Legal Statement BJC Total Rewards At BJC we?re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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