Membership & Operations Coordinator

Experience:

• Experience with customer service and basic accounting practices is preferred.
  
  

Technical Competencies:

• Administrative Support
• Customer Service
• Database management
• Communication platforms, such as, Zoom, MS Teams
• Internet Browsers (Firefox, Chrome, Internet Explorer)
• Microsoft Office, including Word, Excel, PowerPoint, Outlook
• Office Administration

Behavioral Competencies:

Universal Competencies for All NENA Staff:

Detail key behaviors necessary for each employee to perform effectively across whole organization. 

• Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Determine objectives, priorities, and delegates work—challenges poor performance in others.
• Collaboration: Build constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives; behave professionally and supportively when working with individuals from various ethnic, social, and educational backgrounds.
• Communication: Convey and receive information and ideas through various media to individuals or groups that engage the listener, help them understand and retain the message, and invite response and feedback. Keep others informed appropriately; demonstrate good written, oral, and listening skills.

Competencies for the Membership & Operations Coordinator:

Detail key behaviors necessary for each employee to perform effectively in their specific role.  Target behaviors guide the goal setting and performance evaluation process. 

• Attention to Detail: Demonstrate strong attention to detail and accuracy in data entry, financial processing, record keeping, and administrative tasks. Review work carefully to ensure completeness, accuracy, and consistency.
• Continual Learning: Assess and recognize own strengths and weaknesses. Pursues self-development.
• Decision Making: Break down problems into components and recognize interrelationships; make sound, well-informed, and objective decisions. Compare data, information, and input from various sources to draw conclusions; take action consistent with available facts, constraints, and probable consequences.
• Initiative: Proactive in finding business growth and improvement opportunities, streamlining processes, working with others, and successfully resolving issues.
• Managing Work: Show ability to plan, schedule, and prioritize work effectively; balance task requirements and individual capabilities; organize materials to accomplish tasks; and meet deadlines
• Planning and Organizing: Organize work, set priorities, and determine resource requirements; determine the sequence of activities needed to achieve goals in a complete and timely manner.

Work Environment: This is a full-time, hybrid position with benefits. The role is based in Alexandria, VA, with two days per week in office and three days per week working virtually.

How to Apply

The applicant shall submit the following (pdf files only):

• Letter of interest detailing how the applicant meets each of the qualifications above and salary requirements
• Current resume
• Any relevant supporting documentation
• At least two professional references

Via email to: memberservices@nena.org           

The deadline to apply is 5:00 PM Eastern on July 10, 2026. Applicants will be notified in writing of the disposition of their application once a hiring decision has been made.

NENA: The 9-1-1 Association is an equal opportunity employer, and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, political affiliation, genetic information, veteran status, ancestry, national or ethnic origin, or any other characteristic prohibited by law or by the NENA Ethics Policy.