Instructional Tech Spec III - Facilities Enterprise Systems Trainer

The Cornell University campus is widely admired as one of the world's most beautiful academic settings. The Division of Facilities and Campus Services is committed to providing the highest quality service to, students, staff, alumni and visitors. With more than 260 major buildings enhancing the magnificent landscape of the Ithaca campus, approximately 1,000 highly talented and dedicated staff serve as steward of the campus resources and operations. All employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity; and supporting inclusive and sustainable practices in carrying out everyday responsibilities.

Facilities Management (FM) provides maintenance, grounds, and custodial services to the entire campus. As a key steward of the University's facilities, FM is responsible for facility assessments, skilled trades, general construction, building care, grounds, recycling, asbestos, and the management of planned, corrective, and preventive maintenance.

The Facilities Enterprise Systems Trainer is responsible for developing, delivering, and continuously improving a comprehensive training program for Facilities enterprise systems, including but not limited to Maximo, EZMaxMobile, and related custom web applications. This role ensures that Facilities systems users gain the skills and knowledge needed to effectively navigate and use these systems, while also understanding the related business processes, requirements, and organizational standards that support consistent system use and effective job performance.

The Facilities Enterprise Systems Trainer conducts needs assessments, designs curricula, and develops instructional materials, including materials for virtual and classroom instruction, user guides, job aids, and training videos. This role leads both formal and informal training sessions tailored to diverse learning styles, accessibility needs, and user roles. By monitoring participant progress, gathering feedback, and incorporating best practices, the trainer refines training content to improve effectiveness, consistency, and user engagement.

In addition to training delivery, this role prepares and maintains training environments, including security provisioning, data scenario setup, and system resets following training activities. The Facilities Enterprise Systems Trainer also oversees weekly help desk sessions, participates in system enhancement initiatives, and contributes to change management efforts. This role collaborates with stakeholders to identify system training needs, understand related business process requirements, ensure alignment with university-wide and Facilities objectives, and help users understand not only how to use system functionality, but why standardized processes and data practices are necessary to support effective Facilities operations.

A key aspect of this role is collaborating with Facilities training partners, including FM's Training Group, to support a standardized and consistent training approach across Facilities operations. This includes coordinating on onboarding, ongoing training needs, training methodology, training software tools, content development standards, and the flow and design of training materials. This partnership also supports broader Facilities training initiatives, including the development of predictive training schedules and role-based training matrices that align system training with workforce development goals.

As the primary communication resource for Facilities EAMS-related updates, this individual is responsible for conveying important system information to Facilities systems users and campus partners. This role helps ensure that users remain informed about system changes, enhancements, best practices, and training opportunities, fostering engagement and confidence in the use of Facilities enterprise systems.

By staying current with emerging technologies, adult learning practices, and IT best practices, the Facilities Enterprise Systems Trainer plays a critical role in equipping users with the tools and knowledge needed to maximize system efficiency and performance, while driving continuous improvement in enterprise systems training strategies.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.