Director of Clinical Operations - Conroe, TX

Bachelor's degree in healthcare administration, or business; Master's preferred. Five years of progressive leadership experience in clinical operations; preferably within an academic medical, primary care, or multispecialty environment. Demonstrated expertise in healthcare operations, regulatory compliance, revenue cycle management, and EHR systems.

Serves the College of Osteopathic Medicine by overseeing all operations of the SHSU Physicians clinical faculty practice located in Conroe, Texas. Manages day-to-day and provides leadership and guidance in processes to provide patients with a positive experience when seeking health services in the facility. Provides leadership in advancing the clinic's mission to provide outstanding care to the community while supporting the educational focus of the college.

Provides overall leadership and direction for daily operations of the primary care and multispecialty clinical practice. Develops and executes strategic plans to support clinic growth, patient access, provider productivity, and operational efficiency. Serves as the primary operational liaison between clinical faculty, university leadership, and external partners. Oversees clinic support staff, including hiring, training, performance management, and workflow optimization. Manages all aspects of clinic operations, including patient scheduling, registration, call center management, front-office workflow, provider support staffing, and physical plant oversight. Leads operational initiatives to enhance patient experience, streamline patient flow, and support high‑quality care delivery. Builds and monitors key performance indicators (KPIs) related to access, efficiency, quality, patient satisfaction, and provider utilization. Manages clinic budgeting, forecasting, expense control, and collaboration with the SHSU Financial Department. Oversees the full revenue cycle, including coding, billing, collections, charge review, and denial management. Works with finance and administrative leadership to evaluate monthly financial performance and implement strategies for financial optimization. Ensures full compliance with HIPAA, OSHA, CMS/Medicare, Medicaid, commercial insurance requirements, and other federal/state regulations. Oversees clinic policies/procedures, internal audits, regulatory documentation, and risk‑mitigation processes. Manages credentialing and enrollment of providers with all payers and facilities. Oversees the electronic health record (EHR) and practice management system, including optimization, workflow design, data quality, and user training. Ensures accurate and timely regulatory reporting (e.g., MIPS, quality measures). Collaborates with IT to support system enhancements, upgrades, and integration of new technologies. Collaborates with faculty and academic departments to integrate student doctors and residents into clinical workflows. Ensures operational processes support high-quality medical education in a safe, efficient, and patient‑centered environment. Coordinates clinic engagement with academic activities, rotations, and faculty development needs. Works with university and clinic marketing teams to expand patient base, develop community partnerships, and promote clinical services. Participates in strategic initiatives to enhance brand visibility, referral channels, and clinic reputation. Ability to assist leadership in expanding the clinical enterprise in Conroe, Texas and regionally. Develops and leads patient satisfaction initiatives, service recovery processes, and systems to improve communication, responsiveness, and overall patient experience. Ensures call center performance meets access and service benchmarks. Performs other duties as assigned.