Manager of Member Services

The Manager of Member Operations is responsible for the comprehensive oversight and management of all member service and billing operations for the Cooperative. This role ensures exceptional service delivery, operational excellence, and regulatory compliance across member-facing functions including customer service, billing, accounts receivable, collections, and capital credits. The position leads cross-functional teams, implements strategic initiatives, manages key operational relationships, and drives continuous improvement in member experience and operational efficiency. This manager collaborates closely with the Senior Vice President of Operations to execute the Cooperative's strategic vision while maintaining day-to-day operational excellence.