https://alumnijobs.cofc.edu Latest ALUMNI CAREER CENTER Jobs Sun, 31 May 2026 05:00:16 Z https://alumnijobs.cofc.edu/jobs/rss/22307157/member-outreach-manager https://alumnijobs.cofc.edu/jobs/rss/22307157/member-outreach-manager Alexandria, Virginia, The Member Outreach Manager is responsible for driving growth and satisfaction of the association’s membership through targeted recruitment, structured onboarding, and ongoing retention and engagement activities. This role combines inside sales, account management, and member service to ensure a consistently positive experience across the member lifecycle. Core Responsibilities Execute a year-round member recruitment and onboarding plan aligned with organizational revenue and growth goals. Identify and qualify prospective member organizations through research, referrals, events, and inbound leads. Track leads, opportunities, and conversions in the Association Management System (iMIS), ensuring accurate, up-to-date records. Engage current members as ambassadors, leveraging testimonials, peer referrals, and success stories in recruitment efforts. Own the regular member onboarding process from application through first-year renewal to ensure a seamless, high-touch experience for new members. Conduct welcome calls or virtual orientations to explain key benefits, member programs, and engagement opportunities. Implement proactive retention strategies, including structured touchpoints prior to renewal dates for at-risk and key accounts. Conduct member satisfaction outreach (e.g., periodic check-ins, surveys, exit interviews) to gather feedback and identify opportunities to improve the member experience. Collaborate with the events and programs team to drive member attendance and participation in signature events, webinars, and volunteer opportunities.   POSITION REQUIREMENTS AND SKILLS:   Required Bachelor’s degree or equivalent combination of education and experience. 1–3 years of experience in membership, inside sales, customer success, account management, or related role—preferably in an association, nonprofit, or B2B environment. Strong relationship-building and communication skills (phone, video, and written), with comfort engaging senior-level executives at member companies. Goal-oriented and comfortable with outreach, pipelines, and conversion metrics. Collaborative, with the ability to work across departments and influence without authority. Flexible and adaptable, able to adjust to changing priorities and experiment with new tactics. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to proofread and edit reports, journals, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, members, and the general public.   Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of opinions and pull into a concise and achievable goal.   Skills: To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; ability to read financial reports; ability to utilize the iMis database; and the ability to utilize government affairs software.   Certificates and Licenses: None needed.   Work Environment: General office conditions.   Physical Demands: While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear.  The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.   Travel: To perform this job successfully, an individual may be required to travel, including travel over weekends.   The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.    Thu, 28 May 2026 15:18:56 -0400 https://alumnijobs.cofc.edu/jobs/rss/22286871/member-retention-lead-fully-remote-not-for-profit-association https://alumnijobs.cofc.edu/jobs/rss/22286871/member-retention-lead-fully-remote-not-for-profit-association D.C., The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle.  In this role, you will play a vital role in:  Strengthening member retention through proactive outreach, relationship management, and renewal engagement   Supporting a high-quality member experience across membership services, communications, and engagement touchpoints  Managing membership operations related to renewals, invoicing, event registration support, and member records Key Responsibilities:  Member Retention and Renewal   Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members   Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention  Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations  Member Experience and Engagement  Serve as a primary point of contact for member questions, concerns, and support needs  Monitor shared inboxes and ensure timely, clear, and helpful responses Identify gaps in member understanding or engagement and recommend improvements Support engagement initiatives including AMS Connect, Resource Library, and other member benefits Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach  Membership Operations Support  Process membership applications, renewals, and account updates with accuracy and timeliness  Manage invoicing, payments, and follow-up on outstanding balances i Maintain accurate member records and documentation within the database Assist with data tracking and reporting related to retention and engagement Support continuous improvement of workflows by identifying inefficiencies  Events and Cross-Functional Support  Support membership-related aspects of event registration, including member inquiries, registration support, and reporting  Collaborate with Events and Marketing teams to ensure alignment in member communications and experience Participate in the execution of the Annual Conference and other events with a focus on member experience  Other Responsibilities  Support special projects as assigned  Contribute to a collaborative, responsive, and member-focused team environment  WHEN APPLYING, PLEASE INCLUDE COVER LETTER. While AI tools may be used for proofreading or editing, we are most interested in hearing your authentic voice to understand why this position is a strong fit for you. Experience in membership services, customer success, account management, client services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-focused role   Demonstrated ability to build positive relationships, support retention efforts, and provide high-quality service in a fast-paced environment  Strong written, verbal, and interpersonal communication skills Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through  Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement  Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, track activity, and support reporting  Proficiency in Microsoft Office Suite and comfort learning and navigating new technology platforms and systems  Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention  Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred  Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. Sun, 24 May 2026 12:31:06 -0400 https://alumnijobs.cofc.edu/jobs/rss/22286970/it-project-coordinator https://alumnijobs.cofc.edu/jobs/rss/22286970/it-project-coordinator Rosemont, IL, Summary: The IT Project Coordinator provides responsive, people-centered technology support for staff while coordinating key IT initiatives with our external IT support/vendor(s). This role owns day-to-day ticket intake and resolution tracking, builds and maintains essential IT and iMIS reports/dashboards, and supports integration projects that keep our systems reliable, secure, and aligned with program and fundraising needs. This position generally operates during regular business hours, Monday through Friday, with occasional evening and weekend hours required to support programming needs. This is a full-time position scheduled for 37.5 hours per week. Duties and Responsibilities Service desk and ticket management. Serve as a point of contact for staff technology requests via our ticketing system and defined intake channels; triage, prioritize, and document issues through resolution or escalation. Troubleshoot common end-user issues (accounts/access, laptop and mobile basics, printers, conferencing, Microsoft 365 tools) and coordinate escalations for complex incidents to external IT support. Maintain a clear knowledge base of “how to” articles, recurring fixes, and standard operating procedures. IT reporting and iMIS report building . Build and maintain recurring IT operational reports (ticket volumes, SLA performance, asset status, vendor response) and deliver concise monthly/quarterly insights to leadership. Develop, validate, and publish iMIS reports/queries to support business needs (e.g., membership, engagement, event registration, finance/dues reporting), in collaboration with internal stakeholders. Establish lightweight data-quality checks for reports (definitions, filters, refresh cadence, and source-of-truth documentation). Vendor coordination and iMIS report building. Coordinate work with external IT support/vendors (managed service provider, security tools, telecom, etc.): communicate priorities, provide context, track status, and ensure closure with documentation. Support IT operations processes such as onboarding/offboarding checklists, access provisioning coordination, and basic asset tracking (laptops, peripherals, licenses). IT integration and improvement projects. Coordinate small-to-mid-sized IT integration projects (e.g., iMIS reporting enhancements, SSRS/IQA improvements, SSO or API-connected tools, data flows between systems): Define scope, capture requirements, track milestones, and manage communication. Create and maintain project documentation (requirements, decision logs, risks, cutover checklists, and post-launch support plans). Support change management by coordinating training logistics, drafting quick reference guides, and gathering feedback after go-live. Performs other related duties as assigned. Qualifications 2+ years of experience in end-user IT support, help desk, operations support, or a closely related role. Demonstrated ability to manage ticket work and project tasks at the same time. Strong written communication skills, including SOPs, knowledge-base articles, or step-by-step instructions. Comfort with spreadsheet/report QA, confidentiality, access controls, and careful documentation. Equivalent combination of experience, training, and relevant certifications welcomed. Preferred qualifications Nonprofit or association experience preferred. iMIS experience preferred, especially IQA, SSRS/IQA reporting, or staff-site reporting. Experience coordinating with an MSP or external IT vendor preferred. Exposure to SSO, basic API/integration concepts, or BI/reporting tools preferred. CompTIA A+, ITIL Foundation, or similar credentials are helpful but not required. •Collaborative work environment that values hard work and creative thinking. •Support for professional development. •Competitive salary with great benefits including health insurance, dental benefits, vision insurance, 401K, and PTO. In addition, the SSO offices are closed the week between Christmas and New Year’s Day. •Free in-building workout facility. •Conveniently located near I-294, I-90 and I-190, and easily accessible from the Rosemont CTA Blue Line station. Complimentary shuttle from the station to the building during rush-hour. Tue, 19 May 2026 15:40:57 -0400 https://alumnijobs.cofc.edu/jobs/rss/22275488/director-of-events https://alumnijobs.cofc.edu/jobs/rss/22275488/director-of-events Remote, The Director of Events is responsible for the planning, execution, and overall results of events including, but not limited to, quarterly furniture markets, board meetings, conferences, staff retreats, and member gatherings.  The director is accountable for the overall execution of HFA events and is empowered to make decisions within budgetary constraints. The director is responsible for each event’s P&L. Travel to each event is required for on-site supervision, support, and logistics execution. Success in this role requires working closely with every department, assigning and following up on tasks, and utilizing HFA’s project management system to track the details of each event. The director will partner with the marketing team to promote events by providing guidance on event marketing, proactively monitoring results, and requesting assistance as needed. This role has no direct reports, so it is crucial that the director work collaboratively across departments. The event director is also responsible for the coordination of association board meetings. This includes planning the board events as well as supporting board communications, administering the online board portal, organizing and distributing files, taking meeting minutes, and following up on action items. Event responsibilities include site selection, requests for proposals, contract negotiations, securing room blocks, budget management, deadline management, cross-functional project management, and onsite meeting management. This includes vendor communications, group activities, and catered events. The event director should embody the HFA company core values of high emotional intelligence, initiative, communication, accountability, and curiosity. Essential Job Functions and Responsibilities Event Director responsibilities include event strategy (15%), event coordination (40%), project management (25%), board coordination (15%), and other duties as assigned (5%). Event Strategy (15%) Lead the strategic planning and execution of all HFA events Develop event goals, timelines, and operational plans aligned with organizational priorities Create engaging, high-quality attendee experiences that strengthen member connection and satisfaction Partner with leadership to identify opportunities for event growth, innovation, sponsorship value, and enhanced engagement Evaluate event performance through attendee feedback, analytics, and financial reporting Recommend and implement process improvements Serve as a visible and professional representative of HFA during events and industry engagements Event Coordination (40%) Manage logistics for events, including sourcing and managing hotel rooms, av needs, catering, meals, entertainment, supplies, and swag, booking travel for staff in alignment with the staff travel policies, onsite management and vendor communications Primary liaison to venues, vendors, and attendees regarding all meeting related logistics, policies, and procedures Project Management (25%) Supervise and manage event planning projects from the pre-planning process through to execution and project closure, including: Goal setting Task allocation Kickoff meetings Communication updates Onsite management Post-event feedback Collaborate with internal leaders, executive sponsors, project collaborators and external service providers to inform marketing tasks and timelines, sponsorship deliverables, registration needs, supplies, documents, etc. Manage and make decisions around event P&Ls, expense reports, invoices, and financial statements in order to maintain a net zero or better variance to approved budget Perform other related duties as required Board Coordination (15%) Administrating the board processes Coordinate board meeting logistics including scheduling, distributing agenda and materials, building the board book, registration, maintaining signed policies, and meeting coordination Manage logistics for in-person board meetings, and annual meeting Record and distribute meeting minutes, ensuring accuracy and timeliness Maintain board records and assist with follow-up actions from board meetings Required Skills Excellent communication skills High attention to detail and follow through, with a proactive approach Service oriented with an ability to efficiently balance conflicting priorities and multiple tasks Proven vendor management experience Project management skills Planning, time management, resource management, and task management Communication with stakeholders Outcome evaluation Ability to manage all aspects of a budget, including budget planning, forecasting, actuals, and invoice management Crisis management, with the ability to lead through high-stress / high-stake situations calmly and effectively Required Education and Experience Bachelor's degree or equivalent experience 6+ years experience managing event logistics Hotel catering and conference services experience strongly preferred Proficiency in project management software (Wrike or similar) preferred CMP or PMP preferred Association/ Non-Profit experience preferred Physical Requirements Remote position but must be able to follow business hours that meet the organization's needs Prolonged periods of sitting at a desk and working on a computer Ability to lift up to 50 pounds Approximately seven weeks of annual travel to HFA events, furniture markets, and staff events -Remote/Home Based Office -Annual Learning and Development Allowance up to $1,500 -Paid Holidays, Accrued PTO from day one -Medical, Dental and Vision Plan offered Thu, 14 May 2026 14:30:11 -0400 https://alumnijobs.cofc.edu/jobs/rss/22256719/associate-specializations https://alumnijobs.cofc.edu/jobs/rss/22256719/associate-specializations Alexandria, VA, Title:  Associate, Specializations Department/Unit: Specializations/Professional Affairs FLSA Status: Full-time, Non-exempt Location:  This position is located onsite at the APTA headquarters in Alexandria, VA About APTA Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health? Then you want to work for APTA! APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile. Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation. Summary This position oversees the administrative processing, review, and assessment of over 30,000 specialist maintenance certification learning plans; will also provide additional support for other activities associated with the specialist certification program.  Assists department colleagues with carrying out efforts to meet objectives on organizational priorities with a focus on departmental contributions to education and certification strategy for the Association.  Supports operational needs for and works with appointed and member volunteer groups and APTA leadership. Provides support with data entry as appropriate including compliance documents.   Seeks out and supports and opportunities for continuous quality improvement in department activities.  Effective champion of the Association vision, mission, and brand. Essential Functions Provides administrative support for the implementation of work plans related to respective activities which align with organizational priorities and business strategy, including (but not limited to) processing and reviewing applications for the maintenance of specialist certification programs; specifically, overseeing the administrative processing, review, and assessment of recertification learning plans across 10 specialty areas; Prepares required compliance forms and documents as required including, when applicable and appropriate, handling refunds and accounts payable requests; Provides support to the operations, handles specialist eligibility and extension requests, supports certificate coordination and distribution, marketing and promotional efforts, including opportunities to advance and gain efficiencies; Supports the Specializations team in the implementation of the programs, priorities, and projects in partnership with the Association and staff colleagues; Prepares, in consultation with the Manager, data which supports and aligns with the APTA data strategy. Staff Expectations Upholds and fosters APTA Staff Values Complies with all APTA policies and procedures Performs other duties as assigned to foster achievement of association priorities Qualifications High School Diploma required; some college preferred 2+ years of experience working in a non-profit or business setting Background in certification field a plus Project management skills a plus Solid administrative skills Strong customer service skills Database experience Must be highly organized and detail oriented; experienced in handling a variety of projects with proven abilities in prioritizing deadlines and seeing projects to completion Excellent proofreading skills Ability to work independently as well as on a team Excellent and effective communication skills – written and verbal Must be proficient in MS Office, Adobe and web-based applications Travel Requirements 5% - National How To Apply Please send resume and cover letter, including salary requirements , when applying. Principals only; no agencies; no phone calls, please.  Candidates selected to participate in an interview will be contacted by Human Resources. The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law. APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov. APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community. Wed, 06 May 2026 15:04:16 -0400